Andrea Lomas-Gong is Mandarin Oriental’s Head of Group Spa Operations, a role she has held since 2007. She is responsible for overseeing Spa Operations and Training and for the implementation of Spa Marketing strategies throughout all the Group’s current portfolio of 30 spas worldwide. She joined Mandarin Oriental Hotel Group in 2003, and before being promoted to her current role, was Group Spa Manager, Operations, with responsibility for the successful launch of all the Group’s new spa operations. Mrs. Lomas-Gong has more than 30 years of spa and project development experience. Prior to joining Mandarin Oriental, she was involved with the development of some of the world’s best spas, including the award-winning Ananda in the Himalayas and the Crown Hotel Spa in Australia. Lomas-Gong also ran her own spa consultancy company for over 10 years, supporting several spa clients. To strengthen her interest in holistic wellness, Lomas-Gong recently graduated from the US based Integrative Nutrition’s Health Coach Training Program. This additional qualification allows her to educate and guide clients towards behavioural changes for improved nutrition, diet, and fitness, ultimately leading them towards greater health and wellness overall. Mrs Lomas-Gong is a British national and is based at the Group’s corporate headquarters in Hong Kong.
Head of Franchising