Emma leads the strategic direction of our spa operations and brands, overseeing our global team of operations and training managers around the world. Joining Resense as Operations Manager in 2012, Emma has been consistently promoted through achievement, becoming Regional Operations Director and more recently, Global Operations Director prior to our board appointing her formally as COO in 2019. Having grown up in the health club business, Emma has spent the past 25 years carving out her own successful career in the spa, fitness and cosmetology industry throughout the Middle East, Europe, Central and South America. Before joining Resense in 2012, she was a senior Spa Director for 6 years with Ritz Carlton managing spas in Tenerife, Dubai and the renowned Manama Spa in Bahrain. She also successfully directed the award-winning Rosewood Spa in Mayakoba, Mexico and was instrumental in leading and expanding a non-invasive laser clinical company throughout the United Kingdom. Emma is a true operator and understands the critical balance required to deliver luxurious experiences for guests and commercial return for owners and hoteliers.